COMPLAINTS PROCEDURE

Complaints

It can always happen that something doesn't go exactly as planned. We recommend that you first report any complaints to us by emailing info@smartsporter.nl . If this doesn't lead to a solution, you can submit your dispute for mediation through WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil/ . As of February 15, 2016, consumers in the EU can also submit complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.