FAQ

1. Once the order has been shipped, you will receive an email with tracking information. This allows you to track the progress of your order in real time.
2. Enter the tracking number to follow the current status of your order:
Click to track your order!

We have a processing time of 1-2 business days + a delivery time of 4 to 9 business days . Please note that weekends and holidays are not included in the delivery time. We do our best to get your order to you as soon as possible!

We understand that circumstances can change, but our commitment to fast processing means that we are already working hard to prepare your order for dispatch as soon as it is received. Therefore, we kindly ask our customers to check their orders carefully before completing payment.

If you have any questions or concerns about your order, please do not hesitate to contact our customer service team. We are here to help you in any way we can within the limitations of our processing system.

If the item(s) are not to your liking, you can always return them within 14 days.

We offer FREE worldwide shipping on all our orders. So also for smaller orders with for example only 1 product.

During the checkout process, you will have the opportunity to enter your gift card or voucher code in the field provided. After entering your code, click or tap the 'Apply' button to redeem your gift card or voucher.

The total amount will then be adjusted automatically. Once your gift card or voucher has been successfully applied, you can proceed with the checkout process as usual. Review your order details, enter any additional required information and complete your purchase.

If you experience any issues redeeming your gift card or voucher, please feel free to contact our customer service team for assistance. We are here to help you and ensure that your shopping experience is smooth and enjoyable.

Houd er rekening mee dat kortingscodes niet gecombineerd kunnen worden met bundelkortingen. Op bundels is de maximale korting namelijk al automatisch toegepast. Je profiteert daarbij bovendien van gratis verzending en altijd de laagste prijs, zo blijft slim sporten voor iedereen toegankelijk!

Ondervind je problemen bij het inwisselen van een cadeaubon of voucher? Neem dan gerust contact op met onze klantenservice. We helpen je graag en zorgen ervoor dat je winkelervaring soepel en prettig verloopt.

If your tracking information shows that your order has been delivered, but you have not received it, please take the following steps:

Check the delivery address : Make sure the address is entered correctly when placing the order. Packages are sometimes delivered to neighbors, the front desk or another location on your property.

Look for delivery notes : Check for delivery notes left by the delivery person. Packages can be left in secure places or at a reception if you are not at home.

Contact the carrier : Contact the carrier listed on your tracking information. Provide your tracking number and explain the situation. They may be able to provide more information or initiate an investigation.

Contact Customer Service : If you can't find the package, please contact our customer service. Provide your order and tracking information, and we will help you further to solve the problem and ensure you receive your order.

We are here to help you solve any delivery issues and ensure you receive your order. Please do not hesitate to contact us for assistance.

If you discover the error shortly after placing your order, please contact our customer service immediately. The sooner you contact us, the greater the chance that we can correct the address before the order is shipped.

If your order has already been processed or shipped and you are unable to update the address through our customer service, please contact the shipping company. Depending on the carrier's policy, you may be able to request that the package be rerouted to the correct address. This will often incur additional fees and is subject to approval by the carrier.

To avoid such problems in the future, always check your delivery address carefully before completing your order. Make sure that all details, including apartment numbers, street names and postcodes, are correct.

You will receive an order confirmation by e-mail immediately after placing your order. This e-mail contains the order number (minimum 4 digits), a summary of the order and the delivery address.

Sometimes the order confirmation email can accidentally end up in your spam or junk folder. Take a moment to check these folders in your email account and see if the confirmation email is there.

If you have checked your spam folder, waited a while, and verified your email address, but still have not received an order confirmation, please contact our customer service team. Provide them with your order details, including your full name and order number, and they will help you verify the status of your order and resend the confirmation email if necessary.