FAQ

Can you pay afterwards with Klarna?

Yes, Klarna Pay Later gives you extra flexibility when paying for your order, because you can pay within 30 days.

Are shipping costs always free?

Yes, we offer FREE shipping worldwide on all our orders. So also for smaller orders with only 1 product.

What is the delivery time for my order?

In general, the expected delivery time is 4 to 9 working days . Please note that weekends and public holidays are not included in the delivery time. We do our best to get your order to you as quickly as possible!

How can I track my order?

1. Once your order has shipped, you will receive an email with tracking information. This allows you to track the progress of your order in real time.
2. Enter your tracking number to track the current status of your order:
Click to track your order!

How can I return a product?

1. Click on the link below to submit a return request:

Submit a return request

Within how many days do I have to return a product?

Within 14 days of receiving your products.

Where can I contact customer service?

Please complete the contact form properly and we will contact you within 24 hours and answer your question:

Contact Form

How quickly will I receive a refund?

You will receive the purchase amount in your account within 10 days after processing your return.

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Where can I apply my discount code?

You can apply your discount code in the "Discount Code" field that you will find at the bottom of the last page, where you fill in your contact details. Enter your code there and the discount will be automatically calculated before you complete your order.

Are the shipping costs free?

Yes, we offer FREE worldwide shipping on all our orders. So also for smaller orders with only 1 product.

What is the delivery time of my order?

In general, the expected delivery time is 4 to 9 business days . Please note that weekends and holidays are not included in the delivery time. We do our best to get your order to you as soon as possible!

How can I track my order?

1. Once your order has been shipped, you will receive an email with tracking information. This allows you to follow the progress of your order in real time.
2. Enter your tracking number to follow the current status of your order:
Click to track your order!

How can I return a product?

1. Click on the link below to submit a return request:
Submit a return request

Within how many days can I return a product?

Within 14 days of receiving your products.

How quickly will I receive a refund?

You will receive the purchase amount in your account within 10 days after processing your return.

Where can I contact customer service?

Please fill out the contact form properly and we will contact you within 24 hours and answer your question:
Contact form

What are the customer service opening hours?

Our customer service is open 24/7 via email for all your questions.

You can reach us by telephone from 10am to 6pm, Monday to Friday.

What is the response time after I have completed the contact form?

We aim to respond within 24 hours . Whether you are looking for advice on how to best use our products or have another customer query, our expert staff are always ready to help you find a solution that fits your needs and goals.

Do I get a discount if I sign up for the newsletter?

Yes, by signing up for our newsletter you will receive 10% off your first order. With this discount and also free shipping we make smart sports as affordable as possible for everyone.

Can you pay afterwards with Klarna?

Yes, Klarna Pay Later gives you extra flexibility when paying for your order, as you can pay within 30 days.

Kom je ergens niet uit en staat het niet tussen de veelgestelde vragen? Onze klantenservice staat klaar om al jouw vragen zo snel mogelijk te beantwoorden.

Onze klantenservice is 24/7 beschikbaar via de mail, op alle dagen van de week, inclusief weekenden en feestdagen.

Voor algemene of klantvragen kunt u het onderstaande contactformulier gebruiken of een e-mail sturen naar info@smartsporter.nl

Als u het prettig vindt om telefonisch contact met ons op te nemen, staan we graag voor u klaar van 10.00 tot 18.00 uur op werkdagen van maandag tot en met vrijdag.

We horen graag van u en helpen u met alle vragen of opmerkingen die u heeft. U kunt ons hiervoor bereiken op: +31 625248112